ROMA Single Seater Sofa
Returns and Exchanges
We will accept returns of item(s), incorrectly shipped merchandise and defective merchandise.
To request a return and obtain an R.O. number, please call us at [sort-code-tel] or email at [sort-code-email]
- You have 3 days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is repackaged with all elements.
TERMS AND CONDITIONS FOR RETURNS:
- Requests to return goods must be made within 3 days of receipt of merchandise.
- The R.O. number must be clearly marked on the outside of the box.
- Items must be in their original packaging
- Items returned due to customer error will be assessed a 20% restocking fee.
- For exchanges and returns, the Reason for Return must be specified.
- With the exception of defective or incorrectly shipped merchandise, customers are responsible for shipping costs on exchanges or returned goods.
- Shipping costs on the original order will not be credited for exchanges or returns.
- Product must be in its original condition. (i.e. must not be broken, damaged, dirtied etc.)
- Any refund will be done with the same mode of payments