How do I return an item?
Important! Returns Without an R.O. (Return Order) number will be refused
We will accept returns of item(s), incorrectly shipped merchandise and defective merchandise. To request a return and obtain an R.O. number, please call us at [sort-code-tel] or email atÂ [sort-code-email]
Terms and Conditions for Returns:
- Â Requests to return goods must be made within 3 days of receipt of merchandise.
- Â The R.O. number must be clearly marked on the outside of the box.
- Â Items must be in their original packaging
- Items returned due to customer error will be assessed a 20% restocking fee.
- For exchanges and returns, the Reason for Return must be specified.
- With the exception of defective or incorrectly shipped merchandise, customers are responsible for shipping costs on exchanges or returned goods.
- Shipping costs on the original order will not be credited for exchanges or returns.
- Product must be in its original condition. (i.e. must not be broken, damaged, dirtied etc.)
- Any refund will be done with the same mode of payments